Terms of service
Terms of Service
Last updated: 31 August 2025
Welcome to SensoryLabs. By accessing or using our website and services (the “Services”), you agree to these Terms of Service (“Terms”).
Please read them carefully before using our Services.
1) About Us & Contact
SensoryLabs operates this website and related services.
Contact email: shopsensorylabs@gmail.com
By using our Services, you agree to these Terms, along with our Privacy Policy and Refund & Returns Policy.
2) Eligibility & Accounts
You must be the age of majority in your country or have permission from a parent or guardian.
You are responsible for:
- Providing accurate information
- Keeping your account details secure
- All activity under your account
We may suspend or terminate accounts that violate these Terms.
3) Orders & Payments
3.1 Orders
When you place an order, you are making an offer to purchase.
- Order confirmation emails confirm receipt, not acceptance
- Acceptance occurs when your order is dispatched or payment is confirmed
We reserve the right to cancel or refuse orders due to:
- Errors in pricing
- Suspected fraud
- Stock issues
If payment has already been taken, a full refund will be issued.
3.2 Pricing
- All prices are listed in EUR (€)
- VAT is included where applicable
- Prices may change at any time
4) Product Information
We do our best to ensure all product descriptions and images are accurate.
However:
- Colours may vary slightly depending on screens
- Minor variations may occur
5) Shipping & Delivery
Shipping costs and delivery times are shown at checkout.
Please note:
- Delivery times are estimates, not guarantees
- We are not responsible for delays outside our control
- Risk transfers to you once the item is delivered
If an order is returned due to an incorrect address:
- We may offer reshipment (additional cost may apply)
- Or refund the product cost (excluding shipping)
6) Returns & Refunds
Our Refund & Returns Policy applies to all purchases.
In summary:
- Change-of-mind returns: unopened items within 14 days
- Faulty/damaged items: replacement or refund
Your statutory rights are not affected.
7) Promotions, Bundles & Free Gifts
All promotions are subject to availability and may change at any time.
For bundle or promotional orders:
- If part of the order is returned, the refund may be adjusted based on items kept
- Free gifts are not refundable or exchangeable
8) User Content & Reviews
If you submit reviews, images, or content, you grant SensoryLabs a non-exclusive, royalty-free, worldwide licence to use it for marketing and website purposes.
You confirm that:
- You own or have permission to share the content
- It is not misleading or unlawful
We may remove content at our discretion.
9) Prohibited Use
You agree not to:
- Break laws or infringe intellectual property
- Attempt to hack, disrupt, or misuse the website
- Use the site for fraudulent or abusive purposes
We may suspend access for violations.
10) Intellectual Property
All content on this site belongs to SensoryLabs or its licensors.
You may not copy, distribute, or use it without permission.
11) Disclaimer
Our products and services are provided “as is” and “as available.”
We do not guarantee:
- Uninterrupted service
- Error-free operation
12) Limitation of Liability
To the fullest extent permitted by law, SensoryLabs is not liable for indirect or consequential damages unless required by law.
Nothing in these Terms limits your legal rights.
13) Governing Law
These Terms are governed by the laws of Ireland.
Any disputes will be handled in Irish courts.
14) Changes to These Terms
We may update these Terms at any time.
Changes take effect once posted. Continued use of the site means you accept the updated Terms.
15) Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, form the full agreement between you and SensoryLabs.
16) Contact
If you have any questions: