Shipping policy
Shipping Policy
Last updated: 31 August 2025
Thank you for choosing SensoryLabs. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 working days after payment is received
(Monday to Friday, excluding public holidays).
During busy periods (e.g. promotions or seasonal demand), processing times may be slightly longer. If so, we’ll keep you updated by email.
You’ll receive:
- An order confirmation email after purchase
- A dispatch email with tracking details once your order ships
Where We Deliver
We currently ship to the Republic of Ireland (ROI) only.
Delivery Times & Rates (ROI)
- Standard Tracked Delivery: usually 1–3 working days from dispatch
- Shipping cost is shown at checkout
Once your order ships, tracking details will be sent by email.
Please note:
- Delivery times are estimates, not guarantees
- Delays can occur due to factors outside our control (e.g. postal service delays)
Shipping Address Accuracy
Please make sure your delivery details are correct at checkout.
SensoryLabs is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If an order is returned to us due to an address issue, you can choose to:
- Have it reshipped (additional shipping fee may apply), or
- Receive a refund for the product only (original shipping is non-refundable)
Lost or Damaged Parcels
If your order:
- Is marked as delivered but hasn’t arrived, or
- Arrives damaged
Please contact us within 7 days of the delivery date.
We’ll work with the courier to investigate and provide a fair resolution, which may include a replacement or refund where appropriate.
Contact
If you have any questions about your order or delivery:
A Quick Note
We’re a small Irish brand, and every order genuinely means a lot to us. If anything goes wrong, just reach out and we’ll do our best to sort it quickly.