Privacy policy
Privacy Policy
Last updated: 31 August 2025
This Privacy Policy explains how SensoryLabs (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
1) Who we are & how to contact us
Controller: SensoryLabs
Email: shopsensorylabs@gmail.com
If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority (in Ireland, the Data Protection Commission).
2) What information we collect
We only collect the information needed to run our store and fulfil your orders:
Identity & contact details
Name, email address, phone number (optional), billing and shipping address
Order & account information
Products viewed or purchased, cart activity, returns, and preferences
Payment information
Payment method and transaction details
(All payments are processed securely by third-party providers. We do not store full card details.)
Device & usage data
Basic technical data such as IP address, browser type, and interactions needed for site functionality, security, and fraud prevention
Customer support communications
Any information you provide when contacting us (emails, messages, etc.)
3) Where the information comes from
We collect information:
- Directly from you (checkout, forms, emails)
- Automatically via essential cookies and similar technologies
- From trusted service providers (ecommerce platform, payment providers, delivery partners)
4) How we use your information (lawful bases)
We process your data under the following lawful bases:
Contractual necessity
To process payments, deliver orders, manage returns, and provide support
Legitimate interests
To protect our store, prevent fraud, and improve how we operate
Consent (where required)
For email or SMS marketing
Legal obligations
To comply with tax, accounting, and legal requirements
You can unsubscribe from marketing at any time.
5) Cookies & similar technologies
We currently use only essential cookies required for the website to function, such as:
- Keeping your cart active
- Enabling secure checkout
We do not use analytics or advertising cookies without your consent.
Because of this:
- A cookie banner may not be displayed
- Disabling cookies may affect site functionality
If this changes in the future, we’ll update this Policy and request consent where required.
6) Sharing your information
We only share your data when necessary to run our Services:
- Ecommerce platform (e.g. Shopify): store functionality and checkout
- Payment processors: secure payment handling (they act as independent controllers)
- Shipping partners: order delivery
- Support & IT providers: communication and system operations
- Legal authorities: if required by law
- Business transfers: in case of a sale, merger, or restructuring
We do not sell your personal data.
7) International data transfers
Some of our providers may process data outside the EEA or UK.
Where this happens, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses
- Adequacy decisions
8) Data security & retention
We take reasonable steps to protect your data, but no system is completely secure.
We only keep data as long as necessary:
- Order data for legal and tax purposes
- Support messages for a reasonable period
- Account data until you request deletion
9) Your rights (EEA/UK)
You may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
If processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact: shopsensorylabs@gmail.com
We may need to verify your identity first.
10) Children’s data
Our Services are not intended for children.
We do not knowingly collect personal data from minors. If you believe a child has provided data, contact us and we will delete it.
11) Changes to this Policy
We may update this Privacy Policy from time to time.
The “Last updated” date will always reflect the latest version.
12) Contact us
If you have any questions about this Privacy Policy or your data: