Cancellation policy

Purchase Options & Cancellations Policy

Effective Date: October 2025
Last Updated: October 2025

This policy explains how purchases, subscriptions (if applicable), cancellations, and order changes work when shopping with SensoryLabs.

1) Purchase Options

a) One-Time Purchases

You can purchase any SensoryLabs product as a one-time order.

  • Payment is taken at checkout
  • Orders are processed and shipped within the timeframe shown at checkout
  • Returns and refunds are handled in line with our Refund & Returns Policy

b) Subscription Purchases (If Offered)

Some products may be offered on a subscription basis.

If you choose a “Subscribe & Save” option, you agree to:

  • Automatic billing at your selected interval (e.g. every 30, 60, or 90 days)
  • Automatic delivery until you cancel

By completing your purchase, you authorise SensoryLabs to charge your selected payment method at each renewal.

You’ll receive a confirmation email with a link to manage your subscription.

2) Managing or Cancelling Your Subscription

You can pause, update, or cancel your subscription at any time by:

To avoid your next charge:

  • Please cancel at least 24 hours before your next billing date

If a renewal has already been processed:

  • That order may still be shipped
  • Your cancellation will apply to future orders only

3) Modifying Your Subscription

You can update:

  • Delivery frequency
  • Shipping address
  • Payment details

Changes can be made via your subscription portal or by contacting us.

Please note:

  • Updates may take up to 24 hours to process
  • Changes may not apply to orders already confirmed or dispatched

4) Failed Payments

If a payment fails:

  • We may retry the charge
  • You’ll be asked to update your payment details

If payment issues continue:

  • Your subscription may be paused or cancelled

5) Refunds & Returns

Subscription orders follow the same rules as all orders:

  • Change of mind: unopened items can be returned within 14 days (return shipping paid by customer)
  • Faulty or damaged items: eligible for replacement or full refund

See our Refund & Returns Policy for full details.

6) Price or Schedule Changes

We may occasionally update:

  • Subscription pricing
  • Delivery frequency

If this happens:

  • You’ll be notified in advance
  • Changes will apply from the next billing cycle

You can cancel anytime before the changes take effect.

7) Contact Us

For help with orders, subscriptions, or cancellations:

📧 shopsensorylabs@gmail.com

A Quick Note

We aim to keep everything simple and fair. If something doesn’t feel right, just reach out, we’ll always try to sort it properly.